Title: Business Etiquette In Brief
Published by: iUniverse
Release Date: September 20, 2013
Pages: 146
ISBN13: 978-1475985948
Buy the Book: Amazon

Overview

There’s more to professional success than earning a degree, acquiring product knowledge and wearing appropriate attire to the office. The do’s and don’ts of greetings and introductions, business conversation, mixing and mingling, business etiquette in correspondence, telephone courtesy, etc. play a vital role in how you are perceived by others.

Ann Marie Sabath, founder of At Ease Inc., the 31 year-old New York based business protocol and etiquette training firm has put together a concise guide to assist you in overcoming the more than 200 “moments of hesitation” that we all encounter. In her book, BUSINESS ETIQUETTE IN BRIEF, you will learn:

• How to make a positive and powerful first impression
• The most commonly-asked questions about greetings and introductions
• How to make small talk
• Voice-mail etiquette
• How “phonogenic” you really are
• Office etiquette
• The mechanics of table manners and restaurant etiquette
• How men and women should interact as colleagues
• And much, much more!

BUSINESS ETIQUETTE IN BRIEF is a must for anyone who wants to gain the competitive edge and climb that slippery ladder of success in style!

Praise

“Should be used as an office guideline for business executives . . . The tips in this book are essential to creating the image and building the type of respect that is treasured by any individual in the business world.”
—John Daw, Regional Director of Sales and Marketing, Marriott Corporation

“Provides a foundation for any career ... builds self-confidence and provides important information regarding one’s conduct in a business environment.”
—Richard E. Putt, Director, National Accounts, MCI Telecommunications Corporation

“Excellent! Salespeople - and everyone else in business - can benefit from this book.”
—Bob Persichetti, General Manager, Cargill Inc./Salt Division

“Practical, useful, and helpful.”
—Mary Kay Uleman, Manager, Training and Development, Bank One, Dayton, NA

“Informative, user-friendly, and extremely comprehensive. I would particularly recommend this to new graduates as they seek entry into the job market.”
—Sherree Wilson-Bradley, Assistant Director of Career and Employment Services, Indiana University/Purdue University at Indianapolis

Excerpt

How to start and sustain a conversation.
Have you ever been obliged to attend a function at which you knew no one? As you approached people or as they approached you, what did you talk about?

Believe it or not, it’s quite easy to start and sustain a conversation. The key is to listen more than you speak. Just as important as knowing what to ask is recognizing how to phrase questions. A sure way to get others to respond is to ask open-ended questions. If, for example, you’ve just met someone, don’t ask, “Are you one of Bill Jones’ customers?” This is a dead-end question likely to get you little more than a “yes” or a “no” in response. Instead, use an interrogative – Who? What? When” Where? Why? How? For example, “How do you know Bill Jones?” This kind of question should get you a respond with some detail, thus opening the door to more conversation.

While it’s important to phrase and position your questions carefully, it’s also crucial that you appear to be sincerely interested in what you are asking the person and in the response elicited. Rather than trying to bluff your way through, work on developing a sincere interest in others. Everyone knows you can spot a phony a mile away.